Terms of Service

These terms are an agreement between you and [Registered company name] (RC [RC number]) (“Qardd”, “we”, “us”). They apply to the Qardd website, web app and mobile apps (the “Service”). By creating an account you agree to them and to our Privacy Policy.

Qardd is a technology platform. It helps communities organise interest-free lending, contributions and savings among their own members.

• Qardd is not the lender. Loans are made from a community's pool, and the community decides who receives one.
• Qardd does not guarantee repayment of any loan, or that any request will be approved.
• Money is collected and paid out through licensed payment providers.
• Qardd does not give financial, legal or religious advice.

• You must be at least 18, able to enter a binding contract, and give true and complete information, including when we verify your identity.
• You may have only one account. Keep your password and one-time codes private. You are responsible for activity on your account.
• Tell us straight away at support@qarddbank.com if you think someone else has accessed your account.

• Each community sets its own policy: who can borrow, limits, repayment periods and how decisions are made. You agree to follow the policy of each community you join.
• People with roles, such as chair, treasurer, secretary or committee member, must act honestly and in the community's interest, and must declare any conflict of interest.
• Community owners are responsible for who they invite and for running their community fairly.

• No interest, ever. You repay exactly the amount you borrowed. No interest, late fees, penalties or time-based charges are added.
• Each loan is governed by a loan agreement between you and your community, which you review and accept in the Service before any money is paid.
• You must repay on the agreed schedule. You can repay early or in part at no cost.
• If you can't keep to the schedule, you can ask for a hardship reschedule. Your community decides, and a reschedule never increases what you owe.
• If a loan is not repaid, your community may follow the default process in its policy, which can include contacting your guarantor. Qardd never shares your contacts or shames you publicly.

• Contributions to a lending pool remain community lending capital. Donations are recorded separately and are not repayable.
• Savings belong to the plan's members under the plan's rules. Withdrawals from shared plans need approval from other members.
• In rotational (Ajo / Esusu) plans, members agree to keep contributing until every member has received their turn.

• Payments are processed by our payment partners and may also be subject to their terms.
• A payment counts only once the provider confirms it. We don't pay out to unverified bank accounts.
• If we charge for a service, the charge is fixed, shown before you agree, and never linked to the size or length of a loan.
• If you think a payment is wrong, raise a dispute or contact support. We investigate using the payment provider's records.

You must not use the Service to:

• break the law, including laws on fraud, money laundering or terrorist financing;
• impersonate anyone or give false information;
• harass, threaten or shame other people, including over debts;
• charge interest or hidden fees through the Service or alongside it; or
• interfere with the Service or try to access accounts or data you aren't allowed to.

You own what you post, such as messages, photos, documents and logos. You give us permission to store and display it to the people you share it with so we can run the Service. Logos designed with our AI tool are yours to use for your community.

You can close your account at any time once your loans are repaid and your obligations to your communities are settled. We may suspend or close an account to protect members, meet a legal obligation or stop a serious breach of these terms. Where we can, we'll tell you why.

We work hard to keep Qardd available, accurate and secure, but we can't promise it will never be interrupted. To the extent the law allows, we are not responsible for decisions made by communities or their members, or for losses caused by events beyond our reasonable control.

Nothing in these terms limits any rights you have under the Federal Competition and Consumer Protection Act or other law that can't be excluded.

Raise any problem with us first through the app or at support@qarddbank.com, and we'll try to resolve it fairly. These terms are governed by the laws of the Federal Republic of Nigeria, and the Nigerian courts have jurisdiction.

We'll tell you about important changes in the app or by email before they take effect. If you keep using Qardd after that, the new terms apply.