Frequently asked questions

Qardd is a platform that helps communities such as families, friends, mosques, cooperatives and associations lend to each other without interest. It handles the application, the community's decision, the agreement, the payout, repayments and the records, so everyone can trust the process.

From Qard al-Hasan, “the beautiful loan”: an interest-free loan given to help someone, where the borrower repays only what they received. Qardd is open to everyone, whatever their faith.

Yes. Loans come from your community's pool and are approved by your community, not by Qardd. You can join with an invite link or code, or start your own community.

Signing up, joining communities, voting and repaying are free. If a platform charge ever applies to a service, it is a small fixed amount, shown clearly before you agree, and never grows with time or with the size of your loan.

Really. Interest is fixed at zero in the system itself. Your instalments always add up to exactly the amount you borrowed.

There are no late fees or penalties. You'll get gentle reminders, and if you're struggling you can ask your community for a hardship reschedule. A new plan never increases what you owe.

Yes, any time and at no cost. You can also pay part of an instalment.

Once your loan is approved and you've accepted the agreement, it is paid into the bank account you verified in your profile.

Only the members your community's policy allows to review loans, usually the committee or the voting members. Your financial details are never shown to the whole community.

Each eligible reviewer votes privately. You can't see how anyone voted until you've voted yourself, and votes can't be changed afterwards. The borrower, their guarantors and anyone with a conflict of interest don't vote.

Each community sets its own lending policy: who can borrow, limits, repayment periods, and how many approvals each loan size needs. Policy changes are versioned, so every application is judged by the rules in force when it was submitted.

Every payout needs one person to approve it and a different person to send it, and it can only go to a verified bank account. Every movement of money is recorded and can't be quietly edited.

Personal goals, group pots for shared goals, and rotating Ajo / Esusu circles where members take turns receiving the pot.

No. Withdrawals from shared plans need approval from other members.

Payments are handled by licensed Nigerian payment providers, and Qardd never sees or stores your card PIN. Your balance only changes when the provider confirms a payment.

To confirm you are who you say you are and keep fake accounts out of communities. We use it only for identity checks and never sell it.

You can ask us for a copy of your data, a correction or deletion at any time from the app or by emailing support@qarddbank.com. Some financial records must be kept by law, but they are separated from your personal details. See our Privacy Policy for details.

Soon. The apps are in final testing and will be on the App Store and Google Play shortly. You can use Qardd on the web right now, and the same account will work on the apps.

Yes. Your communities, loans, savings and messages are tied to your account, not to a device.